Shipping Policy
Thank you for choosing Novenova! We strive to make your shopping experience as smooth and stress-free as possible. Below is our shipping policy, which outlines everything you need to know about the journey of your order.
1. Order Processing and Order Deadline
Processing Time:
After you place your order, please allow 1-2 business days for us to process it. We carefully pack and prepare each item so that your order reaches you in the best condition.
Order Deadline:
To guarantee same-day processing, please place your order before 16:00 (GMT) Greenwich Mean Time. Orders placed after this time will be processed the next business day.
2. Delivery & Shipping Times
Shipping Time:
Once your order has been processed, it usually takes 8-11 business days for your items to arrive (Monday to Friday). Please note that delivery times may vary depending on your location. We ship within the United Kingdom.
Estimated delivery time:
You can expect your order to arrive within 9-13 business days from the time you place your order. This includes both processing time and shipping time.
3. Shipping Methods and Costs
Shipping Method:
We offer standard shipping for all orders.
Shipping costs:
Enjoy free shipping on all orders, regardless of size! Yes, that's right – free shipping every time you shop with us.
Delivery Addresses:
We deliver to the address provided at checkout. Please ensure your details are correct to avoid delays.
4. Order Changes and Modifications
Order Modifications:
We understand that plans can change. If you need to change your order, please contact us as soon as possible at info@novenova.com. We may not be able to accommodate changes once your order has been shipped.
5. Lost or Delayed Packages
Package Issues:
If your order is delayed or lost, don't worry! Contact our customer support at info@novenova.com, and we will work quickly to resolve the issue.
6. Order Tracking
Track your order:
Once your order has shipped, you will receive an email with tracking information. Please allow 24-48 hours for tracking updates to appear.
7. Cancellations
Cancellation Policy:
If you need to cancel your order, please contact us immediately. Orders can only be cancelled before they have been processed or shipped. You can email us at info@novenova.com for assistance.
Refunds:
Cancellations made within the allowed time will be refunded according to our Returns and Refunds Policy.
8. Incorrect Shipping Information
Address Corrections:
Please double-check your shipping information at checkout to avoid any issues. If you notice you have made a mistake, please contact us immediately at info@novenova.com and we will assist you. Please note that additional fees may apply to correct the address.
9. By placing an order you agree to our shipping policy.
When you place an order with NoveNova, you automatically accept the terms and conditions set out in this shipping policy. If you have any further questions, please do not hesitate to contact us at info@novenova.com or check out our Privacy Policy and Terms of Use.
10. Estimated shipping timelines at a glance
Order deadline: 16:00 (GMT) Greenwich Mean Time
Processing time: 1-2 business days
Shipping time: 8-11 business days
Total estimated delivery time: 9-13 business days
11. Contact us
Need help? We're here for you! You can reach our customer service team via the following contact details:
Site name: novenova.com
Store name: Novenova
Email: info@novenova.com
Phone: +447862141256
Address: 45 High Street, Manchester, England, M4 1FS, United Kingdom
Contact: Click here
Opening hours for customer service:
Working days: Monday to Friday
Opening hours: 9:00 to 16:00 (GMT)
We aim to respond to your email within 1 day.