FAQ

Welcome to the Novenova FAQ page! We are here to give you all the information you need about our jackets and sneakers, our policies and your shopping experience. If you have any further questions, please feel free to contact us at info@novenova.com.

1. What payment methods do you accept?

We accept a variety of secure payment methods to make your shopping experience as convenient as possible. You can use:

  • MasterCard
  • American Express
  • Visa
  • Google Pay
  • Apple Pay
  • Shop Pay

2. What is your return policy?

We offer a 30-day return policy for all our products. If you wish to return an item, please ensure that it is in its original condition, unused and in the original packaging. To initiate a return, please contact us at info@novenova.com.

3. How long does it take to receive my order? 

  • Handling time:  1-2 business days
  • Transit time: 8-11  business days
  • Estimated delivery time: 9 -13 working days
  • Cut-off time:  16:00 (GMT)

4. Can I exchange my items?

Yes, exchanges are possible for damaged items, incorrect sizes or defective products. To request an exchange, please contact our customer support team at info@novenova.com as soon as possible.

5. How do I track my order?

You can track your order through Track You Order on our website. 

6. What should I do if my package is lost or delayed?

If you encounter any issues with a lost or delayed package, please contact us immediately at info@novenova.com. We will help you find your order and resolve any issues.  

7. How can I contact customer support?

You can reach our customer support team via the following methods:

Site name: novenova.com
Store name: NoveNova
Email: info@novenova.com
Phone: +447862141256
Address: 45 High Street, Manchester, England, M4 1FS, United Kingdom
Contact: Click here

Opening hours for customer service:
Working days: Monday to Friday
Opening hours: 9:00 to 16:00 (GMT)

We aim to respond to your email within 1 day.

8. Do you offer free shipping?

Yes, we offer free shipping on all orders within the United Kingdom! Enjoy shopping without worrying about extra shipping costs.  

9. What happens if I received a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately at info@novenova.com. We will work with you to resolve the issue quickly and provide a replacement or refund if necessary.

10. How can I provide feedback or suggestions?

We love hearing from our customers! If you have any feedback or suggestions, please send us an email at info@novenova.com. Your input helps us improve and give you the best possible shopping experience.

Thank you for choosing NoveNova! We hope this FAQ page has answered your questions. If you have any more questions or need help, please don't hesitate to contact us. We are here to help you!

Contact us

For quick assistance, please contact our customer support team:

Site name: novenova.com
Store name: Novenova
Email: info@novenova.com
Phone: +447862141256
Address: 45 High Street, Manchester, England, M4 1FS, United Kingdom
Contact: Click here

Opening hours for customer service:
Working days: Monday to Friday
Opening hours: 9:00 to 16:00 (GMT)

We aim to respond to your email within 1 day.