Billing Terms
Novenova Billing Terms
Welcome to Novenova. Our billing terms are designed to ensure a smooth and transparent payment process for our customers in the United Kingdom. By placing an order with us, you agree to these terms, which describe how we handle payments and process your orders.
Accepted Payment Methods
We offer a range of safe and convenient payment options to ensure a smooth and secure checkout experience:
- American Express
- Apple Pay
- Google Pay
- MasterCard
- Shop Pay
- Visa
Accuracy of Billing Information
To ensure the best possible service, please ensure that your account information and purchase details are accurate and up-to-date. This includes your email address, billing address, and payment information. Keeping your information up-to-date helps us process your order smoothly and keeps communications clear.
Order Confirmation and Invoicing
Order Confirmation: After placing an order, you will receive a confirmation email with your order details, including the items purchased, shipping method, and payment summary. This email also serves as your receipt.
Invoice: An itemized invoice will be included with your shipment, detailing all costs, applicable discounts, and shipping fees.
Payment Processing
Authorization: By submitting your payment information, you authorize Novenova to charge the specified amount to the selected payment method. All transactions undergo security checks to protect you from fraud.
Failed Transactions: If your payment is declined, you will be notified via email and asked to provide an alternative payment method to complete your order.
Dispute Resolution and Refunds
Dispute Resolution: If you encounter any issues with your order, please contact us at info@novenova.com. We are committed to resolving any issues quickly to ensure your satisfaction.
Refunds: If a refund is initiated without valid reasons, we will investigate the matter thoroughly. If the refund is deemed to be unjustified, you may be responsible for the refund amount and any additional fees incurred.
Customer Support
If you have any questions or need help with your order, please don't hesitate to contact our customer support team. We are here to help you and ensure a smooth shopping experience at Novenova.
Site name: novenova.com
Store name: Novenova
Email: info@novenova.com
Phone: +447862141256
Address: 45 High Street, Manchester, England, M4 1FS, United Kingdom
Contact: Click here
Opening hours for customer service:
Working days: Monday to Friday
Opening hours: 9:00 to 16:00 (GMT)
We aim to respond to your email within 1 day.